REFUND POLICY

NOTE: This section only highlights the return and refund policy for LNK360; other terms and conditions will be outlined in the Equipment Rental Agreement.

Rental Cancellations: 

  • There is a 24-hour cancellation grace period for the deposit. After that, your deposit is non-refundable.   

  • If reservation is cancelled 14 days prior to your rental date, you are eligible for a full refund (excluding deposit and the cost of any customized items).   

  • If reservation is cancelled 8 days prior to your rental date, you are eligible for a refund of 50% (excluding deposit and the cost of any customized items).

  • Any cancellation within 7 days of the event is non-refundable.   

  • All cancellations MUST be submitted in writing to info@lnk360.com.  

Remaining Balance
Any remaining balance after security deposit, MUST be paid in full no later than 15 days prior to your event. Failure to pay in full will result in automatic cancellation of your rental and your deposit will be forfeited.   

Wrong Date (Rental)
Making a payment means that you confirm the date and address listed on your agreement. If you have booked the wrong date or listed the wrong venue/address, notify us immediately via Email ONLY [info@lnk360.com].   

If the mistake is not corrected and results in our attendant showing up on the incorrect date or venue/address listed in your contract, you will not be entitled to a refund of any kind.   

Inadequate Space (Rental)
Due to the swinging arm, our 360° photo experience rental requires a minimum 12ft x 12ft flat surface; however, a 14ft x 14ft space is optimal. As listed in the agreement/contract, if the client does not provide adequate space, it may affect usable time without accommodation or result in cancellation of services without a refund.   

Damages and Issues
Please inspect your photo experience area upon setup and let us know immediately if something isn’t right, or is damaged so that we can evaluate the issue and make it right.  

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, custom products (such as custom back drops, custom props, custom overlays, special orders or other personalized items). Please get in touch if you have questions or concerns about your specific item.  

Gift Cards / Gift Certificates / Vouchers
Unfortunately, we cannot accept returns on gift certificates.